These tools support step 4 – the implementation of an RCCE intervention – by gathering evidence to assess the results of actions taken. Monitoring provides an evidence base for making decisions about what actions should/should not be taken, are most effective or impactful and/or what additional data is needed to fill information gaps. Typically, these tools support the collection of primary data (quantitative, qualitative) and findings should be triangulated with other available information.
WHO, UNICEF
This guidebook and associated surveys and qualitative interview guides (see annexes) were developed to measure behavioural and social drivers (BeSD) of vaccination among health workers and adults in the context of the COVID-19 pandemic. Since publication, the approach has been field tested in Indonesia, Sierra Leone, Guatemala and Australia; and validated in Angola, Ethiopia, DRC, India, Nigeria and Pakistan.
UNICEF
This short survey is intended to be used with community members to explore vaccine delivery, acceptance, service access and community recommendations for service improvement.
WHO
This qualitative tool provides step by step guidance on how to design and conduct rapid qualitative research with different target groups to understand their barriers and drivers to COVID-19 vaccination.
WHO
This toolkit for communication for behavioural impact was developed for people seeking to implement effective outbreak response measures. Section 3 outlines different types of tools and templates for data collection and analysis, with a focus on interview guides for engaging community members.
HC3 and Geopoll
This Short Message Service (SMS)–based survey was developed during the Ebola crisis to support rapid assessment of knowledge, efficacy, susceptibility, and severity, as well as stigma surrounding Ebola. It aimed to create a link with affected communities to help guide the communication response. It has been field tested in Liberia.
HC3 and USAID
Report presenting findings from two quantitative SMS monitoring surveys developed to inform RCCE efforts related to the Zika virus. See pages 6 and 7 for the questionnaires themselves. Questionnaire 1 focuses primarily on knowledge of transmission, risk and prevention of Zika infection, and Questionnaire 2 on self-actions implemented by individuals to protect themselves and their family from Zika infection. They have been field tested in the Dominican Republic, El Salvador, Guatemala and Honduras.
Interagency standard committee (IASC), UNHCR, IOM, Save the Children
This Best Practice Guide on Inter-Agency Community-Based Complaint Mechanisms outlines best practices and recommendations on establishing and maintaining complaint mechanisms related to sexual exploitation and abuse. Section E focuses on the monitoring of complaint mechanisms. Sample templates and questionnaires, including for logging complaints from community members, are available in Annex 4.
Collective Service
RCCE question bank developed in the context of the COVID-19 pandemic to facilitate collection of valuable and insightful information about perceptions, knowledge, practices, social and structural factors. The Flatbank (Sheet 3) of the document contains the full list of questions. The to tool is to be found in (Sheet 3 - titled ‘Flatbank’).
IFRC
Recommended survey questions for gathering insights into COVID-19 vaccine uptake, attitudes and hesitance through individual interviews. This document formed part of a series developed by the IFRC to support Red Cross Red Crescent National Societies’ COVID-19 immunisation planning and programming in 2021.
IFRC
This package was put together by IFRC to provide tools and guidance on systematically listening and responding to communities in the COVID-19 response. The resources have a focus on practical and simple ways to listen and respond to feedback received from community members during face to face or remote social mobilization activities, via social media or WhatsApp.
IFRC
This survey was developed to engage community members on attitudes around COVID-19 vaccination, as well as formal and informal communication practices.
IFRC
This data collection template is intended to facilitate the collection and analysis of community feedback. It offers a set of standard fields and categories for structuring collected qualitative feedback in order to assist users with the analysis stage.
IFRC
This form was developed to gather insights into community perceptions around COVID-19 including beliefs, rumours and misinformation, as well as the reach of RCCE efforts.
IFRC
Rapid perception survey for understanding what the public already know, and still want to know, about COVID-19. Fielded in Asia-Pacific.
IFRC
This interview guide is intended to support a focus group discussion (FGD) with community volunteers to understand the questions, rumours, suggestions and concerns they are hearing about COVID-19 from people during their work in communities.
British Red Cross, DFID, Ground Truth Solutions
These guidelines explain how to set up a feedback mechanism with migrant populations on the move. Questionnaires for exit and follow up surveys and templates (for monthly reporting, action plans and management responses) are annexed.
IRC
This survey is intended for use with clients to assess their satisfaction levels after participating in RCCE activities related to COVID-19.
IRC
This survey was developed for use with clients to assess their satisfaction levels after participating in RCCE activities related to Ebola.
IRC
This data collection template was developed to record and analyse feedback, requests and complaints received from IRC clients through reactive and open feedback channels.
IRC, NRC-IRM
Facilitation guide for focus group discussions to collect information from communities about COVID-19 vaccines, to inform community education and vaccine roll-out efforts.
CDC, MOHS
This survey was developed to assess symptoms of anxiety, depression and post-traumatic stress disorder in the general population in Sierra Leone after over a year of response to the Ebola outbreak. It has been field tested in Sierra Leone.
UNFPA
This brief was developed to support the monitoring of the health and non-health impacts of COVID-19 on young people, and the effects of related interventions. Domains of assessment are provided, along with relevant links to existing surveys, where specific questions can be drawn or adapted.
World Vision
This survey and focus group guide are intended to capture data on children’s communications preferences and determine which groups of children are accessing feedback and complaint channels and which are not. The questionnaires are available in the appendix. They have been field tested in Mongolia.
Talk to Loop
An independent platform that allows people to feedback anonymously on humanitarian and development services in their communities. The platform gathers data on risks and community engagement in qualitative and quantitative forms, working across 15 languages and multiple input channels. It has been field tested in Indonesia and Somalia.
National University of Singapore
This survey was developed to support the understanding of community knowledge, attitudes and practices around COVID-19 safe behaviours. It has been field tested in Singapore.
National University of Singapore
This short survey was developed to collect data from migrant workers on how health messaging has impacted their understanding of and coping with COVID-19. It has been field tested in Singapore.
National University of Singapore
Example working logic model from an RCCE intervention with migrant workers during the COVID-19 pandemic, containing indicators for monitoring and evaluation. It has been used in practice.
National University of Singapore
Example metrics to be used in M&E frameworks for RCCE efforts with migrant populations during public health emergencies.
Bayero University, Niger Delta University Teaching Hospital (NDUTH), University of Calabar, Department of Public Health
This survey was developed to explore knowledge, attitudes and behaviors around Ebola, as well as information sources. It has been field tested in three Nigerian states (Bayelsa, Cross River and Kano). A journal article reporting the findings of a related study can be found here.
Norwegian University of Life Sciences, Makerere University, University of Zambia, Uganda Virus Research Institute
This survey is intended to explore the knowledge, attitudes and practices towards disease and prevention in districts that have experienced outbreaks of Ebola and Marburg virus diseases. It has been field tested in three Ugandan districts (Luweero, Ibanda and Kamwenge).
Norwegian University of Life Sciences, Makerere University, University of Zambia, Uganda Virus Research Institute
This interview guide explores attitudes towards Ebola disease and was deployed as part of a qualitative participatory epidemiology technique (which was used to triangulate quantitative survey data). It has been field tested in three Ugandan districts (Luweero, Ibanda and Kamwenge).
Village Reach and Malawi MOH
This data collection template was developed to enable operators of a national health hotline to label incoming calls relating to COVID-19 vaccination and catalogue whether the caller was asking about vaccine access and eligibility, effectiveness, misinformation or safety concerns. This facilitates processing of call data about COVID-19 vaccination for quantitative and qualitative analysis. The template also suggests indicators for monitoring efforts. It has been field tested in Malawi.
WHO AFRO, WHO Zimbabwe and Ministry of Health and Child Care Zimbabwe
This report presents findings from a qualitative study on socio-behavioural determinants of population compliance with COVID-19 public health and safety measures and vaccine uptake in Zimbabwe. Tools for key informant interviews, focus group discussions and direct observation are annexed and can be used to inform and measure the effectiveness of RCCE messaging. It has been field tested in ten Zimbabwean districts.
READY: Global Readiness for Major Disease Outbreak Response
This framework and supporting tools were developed in the context of COVID-19 to support the development of monitoring and evaluation plans which include indicators, data collection methods and timelines, and identification of roles and responsibilities. It outlines both qualitative and quantitative data collection methods.
Breakthrough Action, USAID
Performance indicator reference sheet developed during the COVID-19 pandemic to support routine reporting against monitoring indicators for RCCE efforts.
Unknown
This survey was developed to gather data on how well people understand information related to COVID-19, the perceived usefulness of that information, preferred communications channels and accountability mechanisms.
Unknown
This survey was developed to enable understanding and validation of information needs, preferred communication channels and available accountability mechanisms in communities in the immediate aftermath of a disaster or emergency.